Frequently Asked Questions

Do I have to be home before, during and after the cleaning?

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For new customers, we strongly recommend you to be present when Brown & Co. arrives. However, it is not necessary to stay home during the cleaning. We advise that you should be there when cleaning is completed to ensure your satisfaction and to sign our release form.

Do Brown & Co. cleaners bring all necessary cleaning supplies to get the job done?

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We bring all required products to give your home a great clean, aside from a vacuum (unless requested; see below), mop, bucket or step stool. If you'd like us to use a specific product, please let us know and leave it out for the cleaner to use.

What can we expect with hiring a cleaning company?

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Quality Service – friendly, professional and detail oriented staff

Experience – been in business for over seven years with hundreds of satisfied clients

Fair Paid and Legal Staff – some that have been with us for many years

Are you insured?

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Yes, Brown & Co. Cleaning is insured and bonded. In the unlikely event that an object is damaged, please notify us within 24 hours.

What if I am not happy with the job?

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We encourage you not to keep it to yourself! call our customer service immediately to let us know of the problem.

Can I tip the cleaner?

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While, it is not a requirement. Yes, you can if you are pleased with his or her job.